Cancellation and Refund Policy

Please note there is a high demand for places on these programs, your non-attendance to a booked place means that someone else missed out. You must therefore provide a minimum of 5 business days’ notice before the commencement of the first session if you are not attending the booked course to receive a full refund. Please note that a $50 administration fee and the VicRoads Recovery Fee applies to all cancellations.  If you do not give 5 business days’ notice of your non-attendance you will be ineligible for a refund.

Where client attendance is cancelled by TaskForce due to a breach of the client’s rights and responsibilities policy, you will be ineligible for a refund and ineligible to transfer to another BCP provided by TaskForce.

If you fail to attend any of the course dates or are late to any of the sessions you will not be granted entry to the course and be ineligible for a refund. Please refer to our transfer policy. In the event that you are unwell, and do not attend the program, you will be required to present a medical certificate within 5 business days of the program commencement date, to be eligible to transfer to another program in line with our Transfer Policy.

If you wish to transfer to another program, please refer to the Transfer Policy.

Transfer Policy

Upon payment of your program, you have reserved your spot for the specified date, and the requirement is that you attend the dates booked. Should you wish to transfer to another date you must provide TaskForce BCP at least 5 business days’ notice of the first session. A transfer to another date will only be allowed if there are vacancies, and you provide us with sufficient notice. Transfers requested with less than 5 business days’ notice, may result in you forfeiting your fees paid, unless you can provide documentation and evidence of your absence, such as a medical certificate.

If you attend the first session, and then are unable to attend the subsequent session(s), with documented evidence such as a medical certificate, you may be able to transfer to another session and you will incur a $100 transfer fee. Transfers with less than 5 business days’ notice and or no medical or documented evidence will require a new spot to be secured and will incur the full cost. In the event that you do not provide TaskForce with sufficient notice as specified above, with no documentation, you will forfeit all fees paid and will be required to rebook and pay at full cost.